Boat Cruises Cancellation

Information before the tour:

To register for a night stay order at the request of the Management Board and the Immigration Department, the Customer is responsible for providing full guest information for Adventure Journey including:

Full name, Date of birth, gender, Identity card number/Passport number and place of issue for Vietnamese guests; or Passport, Visa number in Vietnam for foreign guests; number of guests, service start and end date, room type on board, special requirements if any (vegetarian, dietary, disabled, honeymoon, birthday,…) at least 01 day before departure date so that Party B has enough time to prepare thoughtful services for guests.

• Bring Valid ID / Passport:

Customer is responsible for bringing passport for foreigners, identity card/passport/birth certificate for Vietnamese. Adventure Journey is not responsible for the customer’s missed service or the costs incurred in the event that the Customer provides incomplete information or provides incomplete and inaccurate temporary residence declaration information to Adventure. Journey before boarding time.

• Ship port and boarding time:

If customers do not use the car pick-up service of Adventure Journey. Adventure Journey will notify customers by email, phone, .. about the pick-up and drop-off location, pick-up and drop-off time at the overnight cruise port. The customer is responsible for arriving at the right time and place. In case the customer does not arrive at the port on time, the customer must bear all the costs of transportation to the ship (if any) or the fee to change another program for the guest if the Bay Management Board does not allow disembarkation.

Cancellation by our Customers:

We would deeply regret your decision to cancel your trip, however we realize that there are many valid reasons to make this happen. So we always try our best to work with our local supliers to have the best flexible terms & conditions possible for our travelers. The refund will be made only if our local supliers accept to cancel pre-booked services. After we canculate the costs that is not refundable, the refund will be made as below:

– Please note that, all refund of Boat Cruises Cancellation will be transfered to PayPal Account of travelers and the refund excludes baking fees, money transfer,… our travelers will have to pay for this costs.

Cancellation by Adventure Journey:

Due to the agreements with our local boat supliers. In case Adventure Journey has to cancel the service due to unforeseen reasons such as natural disasters, wars, epidemics, the port does not issue permission due to storms, floods, damaged ships, natural disasters, acts of war or terrorism , strike, government orders or regulations, accident,… . Adventure Journey will notify the traveler/Travel Agent as soon as possible to help customers proactively change their travel schedule accordingly.

Notice of Cancellation made before Departure date: Boat Cruises Cancellation Notice will be made via Phone, Email and accompanied by a suggestion of other Alternative Depature Dates or Services (if any) or alternatively travelers can get full refund from Adventure Journey.

Cancellation Notice on Departure Day: Boat Cruises Cancellation Notice is made when guests are on the way, or have arrived at Ha Long International Port, Adventure Journey will arrange lunch for guests on board or at Adventure Journey’s Partner Restaurants and Transfer Services return to Hanoi. The cost of these services will be minimized to save budget for customers, specifically as follows:

In case Adventure Journey has been granted an order to stay overnight and take guests to visit the bay for overnight, but suddenly receives a request to return to the wharf due to bad weather, Adventure Journey have no responsibility to refund the customer.